In the past few weeks, global Samsung user reports have reflected the flaws of the Galaxy S10. Among them, Galaxy S10 Exynos processor version users pointed out that the phone’s power consumption is too fast when idle, some people worry about whether there is a problem with the battery to cause concern.

Users of XDA and Reddit reported that by running CPU Spy tests, they had been able to determine that calling or receiving VoIP triggered a Bug in the Galaxy S10 Exynos version that prevented the phone from going to deep sleep when it was idle. This Bug is triggered by making or answering a VoIP call, such as WhatsApp, Viber, Facebook Messenger, or any other application that supports this feature. This means that even if the phone is idle, the CPU will run at a higher speed than the required frequency, resulting in excessive power consumption.

Samsung has issued an official statement on the issue, stating that it is aware of the issue and will issue a software update to resolve it as soon as possible. All Galaxy S10 users are advised to use the latest version of the software.

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