DOA (Items Defective On Arrival)
Customers should inform our service people in 2 days if Items Defective On Arrival. The outer packing is broken or out of shape
1. Immediately file a case and get a paper proof with a stamp from the courier company.
2. Send us an email with detailed pictures showing the defective items, package situations and the case number or paper for proof.
3. With the case number we will quickly confirm the incident and get the compensations from the shipping courier.
4. We will send you a new replacement or give you full refund of the defective item.
In this situation, we may ask you to send back the defective item before we send you a new one if it is in high value.
The outer packing is perfect in a good shape while the inside is broken
1. Please immediately send some images about package and defective items to our service people.
2. After confirmation, we will resend you a new replacement or give you a total refund.
For this situation, we can almost judge that the defect is caused by the warehouse packing such as lacking strong bubble protection, so our warehouse department staff will also make some improvements in packing aspect.
We may ask you to send back the defective item before we send you a new one if it is in high value.
Items Missing on Arrival
1. Please immediately contact the shipping courier and file a case there.
2. Tell us the case number and send us some pictures showing all items you get on arrival, all the labels on the packing, and also the package situations.
3. We will resend you the missing items after we confirm the situation.
Most importantly, if you have the taxation fee receipt, don’t hesitate to take a picture for us as the weight can tell something about the missing.
Items Wrong on Arrival
If the item you received is completely different from the one you ordered, e.g. different color, different model etc.
1. Please contact us with photos about package and items.
2. If you are willing to keep the wrong items, we will offer a 5% of the item value for compensation. If you don’t want to keep it, you can return for the right one by our cost.
All Customers should contact our Customer Service Department for RMA before returning items. Casemecase will not accept any returned package without permission.
If PayPal dispute is there, customers have to afford the shipping fee according to PayPal regulations. So we kindly advise customers contact our service people for solution. We are always here to help customers. Thank you for your cooperation.
Lifetime Technical Support
Reliable, helpful and flexible, CasemeCase offers basic technical support over the lifetime of your gear. Buy with confidence and enjoy the support you deserve.